How We Protect Your Privacy
Highest-Grade Encryption
Every transaction and piece of personal information on Batjee App is protected by 256-bit SSL encryption — the same technology used by leading banks and financial institutions worldwide.
No sale of data to third parties
Batjee App never sells your personal data to advertisers or third parties. Your data is used solely to improve the service.
Secure Data Storage
Your information is stored on secured servers that undergo regular security audits. Multiple layers of protection are actively maintained to prevent unauthorized access.
Your Rights Are Protected
You have the right to view, correct, or request deletion of your stored data at any time. Batjee App always respects that right.
Transparent Cookie Policy
Batjee App is fully transparent about which cookies it uses and why. All cookies beyond the essential ones are only activated with your consent.
Adherence to International Standards
Batjee App's privacy policy is built to meet international data protection standards. We regularly review and update our security measures.
Introduction & Scope
Batjee App is a trusted online gaming platform in Bangladesh. We believe your personal privacy is a fundamental right. This privacy policy explains how Batjee App collects your information, the purposes for which it is used, and how it is kept secure.
By registering on or using Batjee App, you agree to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using Batjee App and contact us.
This policy applies to Batjee App's website, mobile application, and all associated digital services. We may update this policy at any time, and you will be notified accordingly of any changes.
What Information We Collect
Batjee App only collects information that is necessary. No unnecessary personal data is gathered. Below is a detailed breakdown of what is collected and why.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC Verification & Age Confirmation |
| Contact Information | Mobile Number, Email Address | Account verification, notifications |
| Financial Information | BKash/Nagad number, transaction history | Payment Processing & Fraud Prevention |
| Technical Information | IP address, device type, browser | Security Assurance & Fraud Prevention |
| Gaming Activity | Game history, bet records, login timestamps | Responsible Gaming Monitoring |
| Cookies & Tracking | Session Data, Preference Settings | Improving User Experience |
Automatically Collected Information
Certain information is collected automatically when you access Batjee App, including your device's IP address, browser type, operating system, and how long you spend on each page. This data is used to improve Batjee App's security and service quality.
Purpose of Data Use
Batjee App uses the information it collects solely for specific, legitimate purposes. Details are outlined below.
- Account Management: To create, verify, and manage your Batjee App account.
- Payment Processing: To process deposits, withdrawals, and other financial transactions.
- Security & Fraud Prevention: To prevent unauthorized account access and fraudulent activity.
- Legal Obligations: To meet the requirements of government and regulatory bodies.
- Customer Service: To address your questions, complaints, and support requests.
- Service Improvement: To improve Batjee App's games, features, and overall experience.
- Responsible Gaming: To identify the risk of gaming addiction and provide timely support.
- Marketing Communications: To send you promotions and offers, with your consent.
Batjee App will never use your information for purposes beyond those stated above. If your data is needed for a new purpose, your prior consent will be obtained.
Data Sharing Policy
Batjee App does not sell or rent your personal information to third parties. However, limited data may be shared in certain specific circumstances.
When Data May Be Shared
- Payment Processors: Limited data required to process payments via bKash, Nagad, and Rocket.
- Law Enforcement: When required to comply with a court order or government directive.
- Security Organizations: With regulatory authorities to prevent fraud and money laundering.
- Technology Partners: With technology service providers essential to platform operations, under strict confidentiality agreements.
Cookies & Tracking Technologies
Batjee App uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help Batjee App remember your preferences.
Cookie Type
- Essential Cookies: Essential for keeping the platform running and maintaining login sessions. Batjee App cannot function properly without these cookies.
- Functional Cookies: Remembers your language preference, theme setting, and other personalized configurations.
- Analytics Cookies: This helps identify which features of Batjee App are used most, and the insights are applied to improve the service.
- Security Cookies: Used to secure your account and prevent unauthorized access.
You can manage cookies through your browser settings. Please note that disabling essential cookies may prevent Batjee App from functioning properly.
Data Protection Measures
Batjee App follows industry-leading technology and processes to protect your data. Our security system operates across multiple layers.
- Encryption: All data transmissions are protected with 256-bit TLS/SSL encryption.
- Firewall: An advanced firewall system blocks unauthorized access.
- Two-Factor Authentication (2FA): An additional layer of security when logging into your account.
- Regular Security Audits: Independent security experts regularly audit our systems.
- Restricted Access: Only authorized personnel have access to sensitive information.
- Data Backup: Regular encrypted backups ensure your data is never lost.
Your Rights
You have full control over your personal information on Batjee App. Your rights are detailed below.
Right to Access Data
You can request to see all information Batjee App holds about you. A complete report will be provided within 30 days.
Right to Rectification
If any of your stored information is incorrect, you can request a correction. Batjee App will address it promptly.
Right to Erasure
After closing your account, you can request that your personal data be deleted. Everything will be removed except information we are legally required to retain.
Right to Object to Processing
You may object to the use of your data for marketing communications or specific purposes. Your objection will be respected.
Right to Data Portability
You can request a download of your data in a standard format that can be used on other platforms.
Right to Withdraw Consent
You may withdraw your consent at any time. This will not affect any processing that has already taken place.
Data Retention Period
Batjee App does not retain your information longer than necessary. A specific retention period is defined for each type of data.
- Account Information: For the duration the account remains active, and for 5 years after closure (as required by law).
- Transaction Records: 7 years (as required by financial laws and audit obligations).
- KYC Documents: 5 years after account closure.
- Gaming Logs: 2 years (for responsible gaming monitoring).
- Communication Records: 3 years (for improving customer service standards).
- Cookie Data: Session cookies are deleted when you close your browser; persistent cookies last up to 1 year.
Once the defined retention period expires, Batjee App automatically deletes or anonymizes your data securely.
Children's Privacy
Batjee App is strictly for users aged 18 and above. We do not knowingly collect information from minors. Age verification is mandatory at registration, and KYC verification is carried out in cases of doubt.
If we become aware that a minor's data has been collected, the account will be immediately suspended and the data deleted. Parents who notice suspicious activity should contact us at support@batjeeapp.com.
Policy Changes & Updates
Batjee App may update this privacy policy as needed. If changes are made, we will notify you through the following methods.
- A clear notice will be displayed on the platform.
- You will be notified via your registered email or mobile number.
- For significant changes, your consent will be requested again.
- The date of any changes will be updated on this page.
Continued use of Batjee App after any changes indicates your acceptance of the updated policy. We recommend visiting this page regularly to stay informed.